Privacy Policy

Effective Date: September 14, 2019

Last Updated: September 14, 2026

 

Virtual Assistant Group (“we,” “us,” or “our”) operates the website www.virtualassistant-group.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or submit an inquiry through our contact form. It applies to visitors from India, the United States, Canada, and elsewhere.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We keep data collection minimal. Through our contact/inquiry form, we may collect:

  • Name
  • Email address
  • Phone number (if you choose to provide it)
  • Message content — the details you share about your inquiry or the services you’re interested in
  • Technical data collected automatically, such as your IP address, browser type, and general access logs, for basic security and site functionality purposes

We do not currently use marketing cookies, sell products online, or process payments through the Site.

2. How We Use Your Information

We use the information you submit to:

  • Respond to your inquiry and communicate with you about our services
  • Understand your business needs and provide a relevant proposal or quote
  • Maintain internal records of client communications
  • Improve our website and services
  • Comply with legal obligations, where applicable

We do not use your contact form submissions for unsolicited marketing unless you separately opt in to receive updates from us.

3. Legal Basis for Processing (EU/UK Visitors)

If you are located in the European Economic Area or United Kingdom, we process your personal data based on:

  • Consent — when you voluntarily submit the contact form
  • Legitimate interests — responding to inquiries and operating our business
  • Legal obligation — where required by applicable law

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only with:

  • Service providers who help us operate the Site (e.g., web hosting, email delivery), under confidentiality obligations
  • Legal authorities, if required by law, subpoena, or to protect our rights and safety
  • Successors, in the event of a merger, acquisition, or sale of business assets

5. International Data Transfers

Because we serve clients in India, the United States, and Canada, your information may be transferred to and processed in a country other than your own. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy wherever it is processed.

6. Data Retention

We retain contact form submissions only as long as necessary to respond to your inquiry, maintain business records, or comply with legal obligations, after which the data is deleted or anonymized.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent at any time (this won’t affect processing done before withdrawal)
  • California residents (CCPA/CPRA): You have the right to know what personal information is collected, request deletion, and not be discriminated against for exercising these rights. We do not sell personal information.
  • Canadian residents (PIPEDA): You have the right to access and request correction of your personal information, and to know how it is used and disclosed.
  • Indian residents (DPDP Act, 2023): You have the right to access, correct, and request erasure of your personal data, and to withdraw consent at any time.

To exercise any of these rights, contact us using the details in Section 11.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Site and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Cookies

Our Site may use minimal, essential cookies necessary for basic functionality. We do not currently use tracking or advertising cookies. If this changes in the future, we will update this policy and, where required, request your consent.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Virtual Assistant Group

Website: www.virtualassistant-group.com

Email: nitin@virtualassistant-group.com

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.